不看還好,一看...真的火冒三丈的,根本就是忽悠我嘛!! 這樣的結果需要花兩個星期? 根本就是一個範本改個名字飛機航班就想了事的吧!! 不要想以為乘客看不出來唷,真的太扯了...
Dear Mr. XXXXXX ,
Thank you for your email ??th(日期) June 2011, regarding your travel experience with Hong Kong Airlines, on HX???(航班)/??(日期)June respectively. Please accept our sincere apology for all the inconveniences that may have caused to you.
Similar to most of the airlines, each aircraft will be assigned with a few flights for a day (depends on the flight time of each sector to decide how many sectors to be assigned for that aircraft for the day). If there was a delay in the previous sectors, it might cause delay for the upcoming sectors for the rest of the day, for which, has always been part of the variable factors in an airline operation.
Having said to the above mentioned, please rest assured that we had always try the best, to rotate the aircraft in such a way that could minimize the delay of the upcoming flights.
Please allow us to restore your confidence with Hong Kong Airlines/Hong Kong Express Airways, we would like to send you a souvenir as a gesture of goodwill. Appreciate if you could provide your mailing address. We thank you once again and looking forward to the opportunity to serve you.
Hong Kong Airlines Ltd / Hong Kong Express Airways Ltd
I understand that there is always the unexpected, whether it is nature cause or human negligence. However, I still strongly believe that each airline should train its staff well and prepare these unexpected situations. When it comes to an emergency situation, there is a need for the staff to put themselves in the passengers’ shoes and comfort them a little.
If they had tried to make alternative arrangements for me and my dad to get to our destination quicker, or at least put us up in the lounge to get some rest, we might have been less furious. In fact, they didn't do anything. NONE. When I asked if they could check other airline's tickets for us, thinking to repurchase to get home earlier, I was told that they could do that only if I was going to buy.
My fahter and I were too nice and therefore didn't fight harder. I was told by a friend that when her flight was canceled, she talked to the airline staff and later was arranged to a different airline to get to her destination. To me, that's trying. The truth is that you had left the stranded passengers fuming.